Tabua Club News
• Temporary Business Class Lounge – We have moved our Business Class Lounge at Nadi International Airport to a temporary space while our exciting new lounge product is being worked on. The temporary lounge is located just before the old lounge, on the ground floor of the departure terminal, past Immigration and Customs (across the hall from the Air New Zealand lounge). We have signage to guide you to the temporary lounge location. We’ll be launching our exciting new lounge product in the second quarter of 2017.
• Fiji Airways Web Booking – Fiji Airways Web Booking – We are pleased to advise that our online booking system is now fixed and we thank you for your patience. Memberships are now automatically awarded with an Upgrade Credit when booking online. In order to activate this, members will need to login into their Tabua Club portal and then commence booking flights online, upon successful completion of booking, the internal system is updated and exported to members accounts weekly.
Please view your activity and claim missing credits should your balance be incorrect a week after you have travelled – regardless of the channel you book through (directly with Fiji Airways website, reservations team or sales offices – or indirectly via a travel agent). If you booked through an agent, please ensure they include your Tabua Club Membership Number in the booking. Do not hesitate to contact Priority Reservations for any assistance.
• Nadi Airport Check-In Changes – Whilst renovations are nearing completion at the airport, do note that the Business and Tabua Club check-in counters 30 to 32 have relocated to the “new wing” so as to maintain close proximity for Tabua Club members to the Security and Immigration clearance area. Economy check-in counters have also moved to the `new wing’ and temporary signage is in place to assist locate these counters along with personnel from ATS and Fiji Airways to assist further. Watch this space for further updates.
||New Lounge in Hong Kong
Fiji Airways Business Class guests and Tabua Club members flying from Hong Kong now enjoy a new lounge.
We have selected the Hong Kong Airlines VIP Lounge - Club Bauhinia - located at Hong Kong International Airport’s Departure Terminal 1, near Gate 23, for its premium guests.
Offering an enhanced pre-flight experience, Club Bauhinia features a Business centre, an entertainment centre, a conference room and shower facilities. A private VIP room is also available through advanced bookings.
||Introducing the Premium Service Team
Since January 2016, Fiji Airways has introduced a dedicated ‘Premium Service Team’ for the special needs of VIPs, CIPs and Tabua Club Members traveling in Business Class. The responsibilities of this team includes a Meet & Greet Service at Nadi and Suva airports (in Fiji) for Departures and Arrivals, a concierge service, pre-assigned seating and personal assistance for flight connections in Fiji. The ‘Premium Service Team’ enhancement includes a proactive team to contact premium customers before travel, in addition to a dedicated phone number and new uniform, all with the goal of delivering one-on-one individualised service.
As a Tabua Club member, you are our priority. A priority reservations phone number and dedicated team exclusive to Tabua Club members ensures your bookings and membership needs are taken care of promptly Mon-Fri 8am-8pm with people who recognize you and understand your needs ongoing.
Online Check In
Avoid the queues and extend your holiday time by checking-in online using our simple, user-friendly interface. Now available at www.fijiairways.com on desktop and mobile devices.
Read More to find out more info.
^For more information, read our Tabua Club Terms and Conditions or if you need assistance, Contact Us. Alternatively, learn more about Member Benefits