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Join Tabua Club |

Tabua Club Frequently Asked Questions

Tabua club 

Table of Contents 

1. Tabua Club. 

1.1. What is Tabua Club. 

1.2. What is Tabua Club Plus and how is it different to Tabua Club?. 

1.3. Where can I find out more information or who can I contact if I have a question?. 

2. What’s new in the program.. 

2.1. What are the new benefits available to all for a Tabua club members?. 

2.2. Have any existing benefits changed in the program?. 

2.3. When do the new benefits apply?. 

2.4. Do I receive a new card?. 

2.5. If I am part way through my membership year will I receive status credits for travel already taken? 

2.6. If I am part way through my membership year, will I receive the new upgrade credit levels for travel already taken. 

2.7. How do I claim a credit for a flight missing from my activity statement?. 

2.8. How long do I have to claim for a missing credit?. 

3. Tabua Club Plus. 

3.1. What is Tabua Club Plus?. 

3.2. What benefits do I receive if I reach the Tabua Club Plus tier?. 

3.3. How is this different to a normal Tabua club membership?. 

3.4. How long does Tabua Club Plus Status apply. 

3.5. Do I get a different card, how will somebody know I am a Tabua plus member?. 

4. Membership types and fees. 

4.1. How do I join Tabua Club?. 

4.2. How much does Tabua Club cost. 

4.3. Can I buy Tabua Club Plus status?. 

4.4. How long is my membership valid?.

4.5. What if I forget to renew my membership?.

5. Earning status.

5.1. What are status credits, what can we use them for?. 

5.2. How do I qualify for Tabua Club Plus Status?.

5.3. How do I maintain my status?. 

5.4. How long are status credits valid?.

5.5. Are status credits the same as upgrade credits?. 

5.6. How many status credits will I earn on my flight?. 

5.7. Can I transfer status credits to another person?. 

5.8. When will I receive my new Tabua Club Plus card?. 

6. Upgrades. 

6.1. what is an upgrade credit?. 

6.2. How many upgrade credits do I earn for my flight. 

6.3. How many do I need to request an upgrade. 

6.4. How long are my upgrade credits valid?. 

6.5. When I request an upgrade when will I know if it is confirmed?. 

6.6. What is the annual upgrade bonus?. 

6.7. Can I upgrade somebody else with my upgrade credits?. 

6.8. What date does the new upgrade rate apply?. 

7. Baggage allowances. 

7.1. Do I receive additional baggage allowance as Tabua Club member?. 

7.2. What is my baggage allowance?. 

7.3. Does this apply on other airlines?. 

8. Priority Check-in. 

8.1. Do I receive priority Check-in when flying?. 

8.2. What if I am travelling with someone who isn’t a Tabua Club member?. 

9. Lounges. 

9.1. Which Lounges can I access. 

9.2. Do I need to be flying on Fiji Airways to use the lounge?. 

9.3. Can I access the lounge when connecting to another airline?. 

10. Bringing Guests into the lounge. 

10.1. Can I bring a guest into the lounges?. 

10.2. How much does it cost to bring guests into the lounge?. 

10.3. Do my guests need to be travelling on the same flight as me to come into the lounge?. 

10.4. If I arrive early to the airport can I access the lounge?. 

10.5. Can I bring my children into the lounge?. 

11. Priority Boarding. 

11.1. Do I receive priority boarding when flying?. 

11.2. What if I am travelling with someone who isn’t a Tabua Club member?. 

12. oneworld connect

12.1. What is oneworld connect. 

12.2. Does oneworld connect apply to Tabua Club members. 

12.3. Who are the oneworld connect airline partners. 

12.4. What are the benefits as a Tabua Club Plus member.  

 

1. Tabua Club

1.1. What is Tabua Club ?

Tabua Club is Fiji Airway’s rewards and recognition program which makes flying with us more enjoyable and personal, every time.

Whether you fly a little or a lot, Tabua Club provides a range of exclusive member benefits for an affordable membership fee.

1.2. What is Tabua Club Plus and how is it different to Tabua Club?

Tabua Club Plus is a new tier that recognises our most frequent travellers with a range of exclusive benefits and the highest level of priority and recognition.

Tabua Club Plus can only be earned by accumulating the required status credits on eligible flights within each membership year.


All members who join the Tabua Club program, commence as a Tabua Club member.

When a member achieves the required status credits within a membership year a member is upgraded to Tabua Club Plus Status.

1.3. Where can I find out more information or who can I contact if I have a question?

For more information, you can learn about Member Benefits here.

Or you can read our Tabua Club Terms and Conditions here.

Our dedicated Tabua Club team are available to assist you Monday to Friday 8am to 8pm (except public holidays).

Phone: 679 3212410

Email: service@tabuaclub.com

 

2. What’s new in the program ?

2.1. What are the new benefits available to all Tabua club members?

A summary of the new benefits and program changes announced 18 June 2018 are:

· Introduction of upgrade credits on domestic flights at a rate of 0.25 per eligible flight

· Earn double the upgrade credits in Business Class at a rate of 2 per eligible flight

· Invite multiple travel companions as guests into our Premier lounge in Nadi at the Tabua Club exclusive rate of FJ$66

· Improved access for children accompanying you into the Nadi Premier Lounge. You may now bring two children under the age of 12 and any infants under 3 on a complimentary basis

· Improved priority clearance of waitlisted Tabua Club upgrades, from 24 hours prior to departure, subject to availability

· Priority should you make a Bula Bid upgrade request

These benefits will apply to all members of the program


We are also introducing a new tier of status Tabua Club Plus for our most frequent flying members

All Tabua Club members will now earn status credits towards the new Tabua Club Plus tier.

You can learn all about this new status tier and the exclusive benefits provided in section 3.

2.2. Have any existing benefits changed in the program?

Tabua Club upgrades will require 10 credits for redemption on International Flights from 16 July 2018

All upgrade requests prior to 16 July will be at the current redemption rate.

2.3. When do the new benefits apply?

The new benefits for Tabua Club members and Tabua Club Plus members applicable to Fiji Airways (FJ) Marketed and Operated flights will apply from 16 July 2018

The new oneworld connect benefits for Tabua Club Plus members will apply from the launch of oneworld connect which is expected in the 4th quarter of 2018. Specific details and benefits will be provided closer to the oneworld connect launch.

The oneworld connect proposition will take some time to implement across our oneworld connect partner airlines respective networks, and we appreciate your patience as we work on implementing this exciting new proposition.

2.4. Will I receive a new Tabua Club card?

Tabua Club members do not require a new card, you can continue to use your current card.


Tabua Club Plus members will receive a temporary ‘Tabua Club Plus’ card. A new card will be issued designating both Plus status and oneworld partner eligibility upon launch of oneworld connect which is expected in the fourth quarter of 2018

2.5. If I am part way through my membership year will I receive status credits for travel already taken?

Yes, each current member will receive the applicable status credits for eligible flights already flown within the current membership year.

These flights, plus all eligible future flights will count towards tier status eligibility for the current membership year

2.6. If I am part way through my membership year, will I receive the new upgrade credit levels for travel already taken

No. The new upgrade credit rates will apply for all flights flown from 16 July 2018

2.7. How do I claim a credit for a flight missing from my activity statement?

Missing flights may be claimed online by logging onto the Tabua Club system here.

2.8. How long do I have to claim for a missing credit?

You have 90 days to advise of missing flights to claim credits from the date of travel. 

3. Tabua Club Plus

3.1. What is Tabua Club Plus?

Tabua Club Plus is a new tier of rewards and recognition within the Tabua Club program.

All members who achieve the required status credits within each membership year are eligible to receive this exclusive new tier and range of benefits.

All members will earn status credits at the rate of 0.25 on domestic, 1 on international Economy Class and 2 on international Business Class eligible FJ marketed and operated flights

To achieve Tabua Club Plus tier and benefits a member must reach 20 Status Credits within each membership year

3.2. What benefits do I receive if I reach the Tabua Club Plus tier?

Exclusive Tabua Club Plus member benefits include

· At least 15kg additional checked baggage allowance on eligible FJ marketed and operated international flights

· Complimentary access for one travel companion as a guest into the Fiji Airways Lounges

· Early clearance of waitlisted Tabua Club upgrades from 48 hours prior to departure, subject to availability

· The highest priority for waitlist clearance of Tabua Club upgrades

· Receive higher priority should you make a Bula Bid upgrade request

· 10 bonus upgrade credits (equivalent to one upgrade) each time you renew your membership as a Tabua Club Plus member

· A discounted membership renewal rate of FJ$599 (FJ$100 discount)

· Exclusive benefits when travelling on Fiji Airways one world connect partner airlines American Airlines (AA), British Airways (BA), Cathay Pacific (CX) and Qantas Airways (QF) eligible flights

· priority check-in

· priority boarding

· complimentary lounge access for you and one guest

one world connect benefits will apply from the launch of one world connect which is expected in the 4th quarter of 2018. Specific details and benefits will be provided closer to the oneworld connect launch.

You can read more about benefits provided here.

3.3. How is this different to a normal Tabua club membership?

Tabua Club Plus recognises our most frequent travellers with a range of exclusive benefits and the highest priority and recognition.

Tabua Club Plus can only be earned by accumulating the required status credits eligible flights within each membership year.

3.4. How long does Tabua Club Plus status apply ?

Tabua Club Plus Member status, when awarded, will be valid for at least one year.

If a member qualifies for Tabua Club Plus status part way through a membership year, Tabua Club status will apply for the remainder for that membership year and one additional membership year (should the member renew their membership for the following year).

3.5. Do I get a different card, how will somebody know I am a Tabua plus member?

Yes, Tabua Club Plus members will receive a new Tabua Club Plus card.

Tabua Club Plus members will receive a temporary ‘Tabua Club Plus’ card before 18 July. A new card will be issued designating both Plus status and oneworld partner eligibility upon launch of oneworld connect which is expected in the fourth quarter of 2018

It is important you travel with your Tabua Club Plus to receive the benefits of Tabua Club Plus Member status.

You must also include your Tabua Club membership number in every reservation to ensure the applicable benefits apply.

 

4. Membership types and fees

4.1. How do I join Tabua Club?

Simply join on our website at https://www.fijiairways.com/tabua-club/join-tabua-club/

4.2. How much does Tabua Club cost ?

The following membership Fees apply for our different membership type and membership tier:  

 

 

Tabua Club Member

Tabua Club Plus Member

Type

Join Fee

Membership Fee

Membership Fee

Individual Membership

FJD $100

FJD $699

FJD $599

Partner Membership

FJD $100

FJD $625

FJD $599

Group Membership

FJD $100

FJD $625

FJD $599

 


You can read more about Individual, Partner and Group membership types here.

Membership fees for Tabua Club Plus Members only applies to an Individual, Partner or Group Membership if a member has achieved the required status credits to qualify for Tabua Club Plus in their own right.

The join fee only applies to new members and re-joining members where a membership has expired. The join fee does not apply when a member renews before their annual membership expiry date.

4.3. Can I buy Tabua Club Plus status?

No, Tabua Club Plus Status may only be earned by reaching the required status credits within a membership year.

4.4. How long is my Tabua Club membership valid?

A membership is valid for 12 months.

4.5. What if I forget to renew my membership?

Not renewing on time will result in your membership expiring and your balance of Status Credits and Upgrade Credits being reset to zero.

If you re-join after your membership expiries, your membership year will start from the date you re-join the program. The Joining fee of FJ$100 will apply as you are re-joining the program and not renewing.

 

5. Earning status

5.1. What are status credits, what can I use them for?

Status Credits are the credits awarded which allow you to attain the Tabua Club Plus membership tier level within the program.

Status credits accumulate throughout each membership year and reset to zero at the end of each membership year.

5.2. How do I qualify for Tabua Club Plus Status?

You can only attain Tabua Club Plus Member status when your account has been correctly credited with 20 Status Credits within a Membership Year and payment of any applicable membership renewal fee.

Tabua Club Plus Member status, when awarded, will be valid for at least one year.

5.3. How do I maintain my status?

You must achieve 20 Status credits within each membership year to requalify and maintain your Tabua Club Plus status.

5.4. How long are status credits valid?

Status credits are valid only within the membership year they are earned

5.5. Are status credits the same as upgrade credits?

No. Status credits are only used to determine a member’s eligibility to qualify for Tabua Club Plus Status.

A member’s status credit balance resets to zero at the end of each membership year. Status credits cannot be transferred to immediate family members

5.6. How many status credits will I earn on my flight?

All members earn Status Credits for each flown one-way FJ Marketed and Operated Flight as per the following table:

Market

Cabin

Status Credits

International Flights

Business

2

Economy

1

Domestic Flights

Economy

0.25

Status Credits are not awarded on

· FJ Marketed Flights operated by other carriers under a Codeshare Flight

· FJ Operated flights marketed by other carriers under a Codeshare Flight

· free tickets, prize winner tickets, industry discounted tickets, infant fares or other non-revenue tickets.

An upgraded flight will earn status credits at the original economy rate. This includes Tabua Club Upgrades and Bula Bid Upgrades

More information can be found on status credit earning rules here.

5.7. Can I transfer status credits to another person?

No, Status credits cannot be transferred to another person.

5.8. When will I receive my new Tabua Club Plus card?

We will endeavour to mail (via express post) a new membership card to a you within 7 days of attaining Tabua Club Plus Members status.

You will also be notified via email when Tabua Club Plus status has been achieved.

The email can be used ‘Letter of Authority’ and proof of status until card received on FJ marketed and operated flights only.

Fiji Airways oneworld connect partner benefits will only apply when a new Tabua Club Plus member card is received.

one world connect benefits will apply from the launch of one world connect which is expected in the 4th quarter of 2018. Specific details and benefits will be provided closer to the oneworld connect launch.

 

6. Upgrades

6.1. What is an upgrade credit?

Upgrade Credits are the credits awarded on eligible flights which allow a member to receive upgrades from economy to business, subject to Tabua Club upgrade seat availability.

6.2. How many upgrade credits do I earn for my flight ?

All members earn Upgrade Credits for each flown one-way FJ Marketed and Operated Flight as per the following table:

Market

Cabin

Upgrade Credits

International Flights

Business

2

Economy

1

Domestic Flights

Economy

0.25

Upgrade Credits are not awarded on

· FJ Marketed Flights operated by other carriers under a Codeshare Flight

· FJ Operated Flights marketed by other carriers under a Codeshare Flight

· free tickets, prize winner tickets, industry discounted tickets, infant fares or other non-revenue tickets.

More information on upgrade credit earning rules can be found here

6.3. How many do I need to request an upgrade ?

From 16 July 2018 you will require 10 upgrade credits to request an upgrade.

6.4. How long are upgrade credits valid ?

Upgrade Credits accumulate throughout a member’s membership year.

Upgrade Credits not used will continue to accumulate across multiple membership years so long as a member renews their annual membership on time.

Memberships that have expired will have their upgrade credit balance reset to zero.

6.5. When I request an upgrade when will I know if it is confirmed ?

An upgrade request must be submitted at least 24 hours before departure.

An upgrade may be confirmed at the time it is requested, subject to Tabua Club redemption seat availability.

If your upgrade is unable to be confirmed when requested, it will be placed on a ‘waitlist’. An attempt to clear waitlisted upgrades will occur from

· 48 hours prior to departure for Tabua Club Plus Members

· 24 hours prior to departure for Tabua Club members

Where a waitlisted upgrade is unable to be cleared from 24 hours prior to departure, it may be awarded at the airport. Airport upgrades will be awarded at the departure gate, after check-in for the flight closes, subject to seat availability.

6.6. What is the annual upgrade bonus?

An exclusive reward for Tabua Club Plus members

Tabua Club Plus members will receive 10 bonus upgrade credits (equivalent to one upgrade) each time a member qualifies for Tabua Club Plus status and renews their membership.

The 12 bonus credits will be added to a members existing upgrade credit balance.

6.7. Can I upgrade somebody else with my upgrade credits?

Yes, immediate family members may be upgraded with a member’s upgrade credits.


For more information please refer here.

6.8. When does the new upgrade rate apply?

The new upgrade rate of 10 credits applies for all request made from 16 July 2018. 

 

7. Baggage allowances

7.1. Do I receive additional baggage allowance as Tabua Club member?

Yes. Additional Baggage allowances applies for Tabua Club members on flights marketed and operated by Fiji Airways on select eligible routes.

7.2. What is my baggage allowance?

Additional checked baggage allowance is permitted on flights marketed and operated by Fiji Airways on the following eligible routes  

 

 

Standard allowance

Tabua Club Member

Tabua Club Plus Member

International Flights to all destinations (except to/from USA/Canada)*

Economy

Business

23kg

40kg

30kg

50kg

38kg

55kg

Maximum 30kg per bag

International Flights to all destinations operated by ATR aircraft*

Economy

Business

23kg

40kg

30kg

50kg

30kg

50kg

*Maximum 30kg per bag

International Flights to/from Honolulu

Economy

Business

1 piece up to 23kg

1 piece up to 30kg

-

-

International Flights to/from USA/Canada

Economy

Business

1 piece up to 23kg

3 pieces up to 30kg ea

1 piece up to 30kg

4 pieces up to 30kg ea

2 pieces up to 30kg ea

4 pieces up to 30kg ea

Domestic flights

Economy

15kg

20kg

20kg

7.3. Does this apply on other airlines?

No. Additional baggage only applies on FJ marketed and operated flights

 

8. Priority Check-in

8.1. Do I receive priority Check-in when flying?

Yes. Tabua Club members do receive priority check-in when flying.

Tabua Club members may access:

· Premier Check-in at Nadi when travelling in Business

· Priority check-in at Nadi when travelling in Economy

· Premium Check-in at other ports, when checking in Business or Economy

8.2. What if I am travelling with someone who isn’t a Tabua Club member?

They are welcome to check-in with you at the applicable priority check-in counter.

You may bring a travel companion who is accompanying you to the applicable check-in counter to check-in together for the same flight.

 

9. Lounges

9.1. Which Lounges can I access

The Fiji Airways Lounges that all members may access are:

Fiji Airways Premier Lounge

Nadi International

Fiji Airways Partner Lounges

ADL Virgin Australia Business Class Lounge

BNE Qantas Club - International

MEL Qantas Club - International

SYD Qantas Club - International

AKL Qantas Club - International

WLG Qantas Club - International

CHC Manaia Lounge

LAX Qantas Airways/One World Lounge

SFO Virgin Atlantic Clubhouse

HNL Qantas Club - International

HKG Club Bauhinia

SIN Singapore Dnata Lounge

Members must be travelling on eligible flights and access is subject to lounge operating hours and lounge access conditions. More information can be found here.

9.2. Do I need to be flying on Fiji Airways to use the lounge?

A Tabua Club member must be travelling on

· FJ Marketed and Operated flights

A Tabua Club Plus member must be travelling on:

· Flights Marketed and Operated by Fiji Airways

· Flights Marketed by Fiji Airways and Operated by oneworld Connect Partner airlines as a Codeshare with Fiji Airways

· Flights Marketed and Operated by oneworld Connect Partner airlines

9.3. Can I access the lounge when connecting to another airline?

Tabua Club members may not access lounges when connecting onto another airline


Tabua Club Plus members may access the lounge when connecting onto eligible oneworld connect partner flights


More information can be found here.

oneworld connect benefits will apply from the launch of oneworld connect which is expected in the 4th quarter of 2018. Specific details and benefits will be provided closer to the oneworld connect launch.

 

10. Guest and children access in the lounge

10.1.Can I bring a guest into the lounges?

Tabua Club members may bring

· 1 guest into the Nadi Premier Lounge when travelling in Business

· Additional guests into the Nadi Premier lounge at a discounted rate of FJ$66 when travelling in economy


Tabua Club Plus members may bring

· 1 guest into the Nadi Premier Lounge and the Partner Lounges when travelling in Business or Economy

· Additional guests into the Nadi Premier lounge at a discounted rate of FJ$66 when travelling in economy

Guest access into Partner Lounges is subject to availability and you should enquire at check-in at the relevant airport.

More information on partner lounges that provide guest access can be found here.

10.2.How much does it cost to bring guests into the lounge?

The Nadi Premier Lounge offers an exclusive discounted rate of FJ$66 for members to bring their Travel Companions into the lounge

Guest access into partner lounges is subject to availability and members should enquire at check-in.

More information can be found here.

10.3.Do my guests need to be travelling on the same flight as me to come into the lounge ?

Yes, guests must be accompanying the member on the same flight to access the lounge using the exclusive discounted rate of $66 at the Nadi Premier Lounge

Tabua Club Plus member guests must be travelling on an eligible oneworld connect partner flight to access the Nadi Premier Lounge or Partner Lounges.

10.4.If I arrive early to the airport can I access the lounge?

You may access the lounge once you have checked in for your flight and passed security, subject to the lounge operating hours.

Access to partner lounges is subject to each partner lounge opening hours and terms and conditions.

10.5.Can I bring my children into the lounge?

Children are welcome into our lounges subject to the following conditions

Fiji Airways Premier Lounge – Nadi only:

· children under 3 years old are permitted at no charge and not counted as a guest

· up to 2 children between 3 years and under 12 years are permitted at no charge and not counted as a guest

· additional children are counted as guests and applicable guest rules and fees apply.

Fiji Airways Partner Lounges:

· all children are counted towards applicable guest numbers and applicable guest rules and fees apply.

All children must be travelling with the member on the same flight and must be accompanied and supervised by an adult at all times in the lounge in accordance to each lounges conditions of entry

 

11. Priority Boarding

11.1.Do I receive priority boarding when flying?

Yes, a Tabua Club member may board a flight using the applicable priority boarding lane

11.2.What if I am travelling with someone who isn’t a Tabua Club member?

A travel companion accompanying you on the flight may board with you via the applicable priority boarding lane 

12. oneworld connect

12.1.What is oneworld connect

oneworld connect is an exciting new oneworld proposition that provides reciprocal benefits across Fiji Airways and our oneworld connect partner airlines. 

Our partner airlines are American Airlines (AA), British Airways (BA), Cathay Pacific (CX) and Qantas Airways (QF)

More detail on oneworld connect partner proposition can be found here

12.2.Does oneworld connect apply to Tabua Club members

oneworld connect benefits apply to Tabua Club Plus members only

More detail on oneworld connect partner proposition can be found here

oneworld connect benefits will apply from the launch of oneworld connect which is expected in the 4th quarter of 2018. Specific details and benefits will be provided closer to the oneworld connect launch.

12.3.Who are the oneworld connect airline partners

Fiji Airways oneworld connect partners are American Airlines (AA), British Airways (BA), Cathay Pacific (CX) and Qantas Airways (QF)

More detail on oneworld connect partner proposition can be found here

12.4.What are the benefits as a Tabua Club Plus member

Tabua Club Plus member benefits on oneworld connect partner airlines:

Priority check-in

Priority Boarding

Business Class Lounge Access on eligible flights

A list of lounges that Tabua Club Plus members may access can be found here

More detail on oneworld connect partner proposition can be found here

 

 

 

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