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Flight Travel Alerts

Jet Fuel Shortage Issue To Affect Some Fiji Airways Flights

20 September 2017

Fiji Airways guests travelling to and from Auckland may experience disruptions and delays to their flight due to restrictions on jet fuel supply at Auckland Airport. An enforced shortage on fuel supply to airlines operating out of Auckland means Fiji Airways may have to divert aircraft to other airports to pick up fuel, combine or even cancel flights.

Fiji Airways Executive General Manager Corporate Affairs, Ms. Shaenaz Voss said: “This is a challenging issue not just for Fiji Airways but all other airlines operating to/from Auckland. Restricted supply means we only receive a percentage of the fuel we usually carry. While we will work hard to minimise inconvenience to customers, in some cases we may have no choice but to combine or cancel services, or divert flights to other airports to refuel causing longer flight times. Fiji Airways will endeavour to contact affected passengers and advise them of their flight changes where possible. Guests travelling to/from Auckland over the next two weeks are also requested to check if their flight departure/arrival times are affected by visiting the Flight Status section of our website or by contacting our Reservations Centre. We apologise to all affected guests for any disruptions to their travel plans due to the fuel shortage at Auckland Airport, which is beyond our control.”

Fiji Airways Flight Status- www.fijiairways.com
Fiji Airways Reservations numbers- Calling from Fiji: +679 672 0888 or +679 330 4388, Calling from New Zealand: 0800 800 178
For further details and background, please see this statement from the Board of Airline Representatives New Zealand Inc. (BARNZ).

Fiji Airways statement on U.S Travel restrictions

31 January 2017

Fiji Airways wishes to advise customers affected by the change in United States entry conditions to contact the airline to explore their options. These include either refunds or a change of destination on our network. Those who seek clarification on whether the restrictions applies to them should contact their nearest United States Embassy or Consular Office.

We are available 24 hours a day to assist you with your queries. You can contact us on any one of the below numbers:

Calling from Fiji: +679 672 0888 or +679 330 4388
Calling from Australia: 1 800 230 150
Calling from New Zealand: 0800 800 178
Calling from the USA and Canada: 1 800 227 4446
Calling from Mainland China: 400 120 6268
Calling from Hong Kong: +852 3192 7568
Calling from Singapore: 800 852 3666
Calling from Malaysia: 1 800 81 8186
Email - reservations@fijiairways.com

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