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Prepaid Excess Baggage

Fiji Airways is now offering prepaid checked baggage service for its flights between Fiji, Australia and New Zealand.

Prepaid checked baggage can be bought from our Sales Offices in Fiji, Australia and New Zealand , or through the Fiji Airways Global Reservations Centre at a lower rate for those guests with a confirmed booking. Each customer (excluding infants) are able to purchase up to 2 piece of prepaid checked luggage each (some conditions apply). This new service saves guests both time and money, and gives them peace of mind when preparing for their flight.

The prepaid excess baggage option is available up until four hours prior to flight departure, after which time airport check-in rates will apply.

 

PRE-PAID EXCESS BAGGAGE RATES – up to 23kg per bag
  1st Bag 2nd Bag
Nadi – Auckland/Christchurch/Wellington FJD85 FJD140
Suva - Auckland FJD85 FJD140
Auckland/Christchurch/Wellington - Nadi  NZD60 NZD100
Auckland-Suva  NZD60 NZD100
Nadi - Sydney/Brisbane/Melbourne/Adelaide  FJD100  FJD100
Suva-Sydney  FJD100  FJD100
Sydney/Brisbane/Melbourne/Adelaide - Nadi  AUD55  AUD55
Sydney-Suva  AUD55  AUD55
Nadi- San Francisco/Los Angeles FJD200 FJD200
Nadi- Hong Kong  FJD300 FJD300
Nadi- Singapore FJD300 FJD300
San Francisco/Los Angeles - Nadi USD120 USD120
Hong Kong - Nadi HKD1500 HKD1500
Singapore - Nadi SGD250 SGD250

Please note the following conditions apply:

1. Prepaid excess baggage is charged per bag/piece up to 23kg per bag.

2. A maximum of 2 bag/piece can be purchased with any confirmed Fiji Airways ticket on Fiji Airways, excluding infants.

3. Passengers holding codeshare tickets are not able to purchase pre-paid excess baggage

4. Prepaid baggage is on space available basis.

5. Prepaid excess baggage is available for purchase up to 4 hours prior to departure on a space available basis.

6. Present your pre-paid excess baggage electronic receipt at the check-in counter

7. Within 4 hours of departure excess baggage can be purchased at check-in for the normal per kg rate. Airports are strictly not permitted to sell the above rates.

8. Pre-paid baggage can be transferred on an existing ticket with an amended travel date, however it can not be transferred to another customer.

9. Where two or more passengers are booked together and there is a pooled or grouped pre-paid excess checked baggage allowance, all members of the group are required to check-in together.

10. Flights booked directly with Fiji Airways (FijiAirways.com, Call Centre, Sales Office) can purchase prepaid excess baggage via the online Manage My Booking tool available on the website. Agent bookings can not utilise the online Manage My Booking tool for purchase of excess baggage and will have to go via Call Centre or Sales Offices to purchase prepaid baggage.
Prepaid Excess Baggage booking online is temporarily out of service. To purchase, contact our 24/7 Reservations Centre or your nearest Fiji Airways sales office.

11. Pre-paid baggage is not refundable unless:
Passenger holds a fully refundable ticket and wishes to refund ticket, hence the pre-paid excess baggage will be refunded together with the ticket. b) Where pre-paid excess baggage cannot be carried due to operations, safety or security reasons of a Fiji Airways flight.

Refund fee for Ancillary Services

Prepaid Baggage
Refunds are only applicable on the following ancillary services, if a passenger has purchased a flexible fare, whereby the fare rule permits ticket refunds, if the cancellation is done within the applicable fare rule.
Refundable Fare Classes: - Economy class - L, H, B, Y Business class – Z, C, D, J

Fee:
Refund fee - charge 50% of the ancillary paid.

Ancillary Services Refund Process
1. Prepaid Online Excess Baggage - FJ-AU/NZ v.v 1. Refund applications must be submitted to any Fiji Airways sales office.
2. Prepaid Excess Baggage - Airport rates 2. Refunds are not permitted to be processed at the airport or onboard
3.Prepaid Oversize/Bulky items 3. Refunds must be applied for, no later than 14 days after the last flight on the itinerary

Pay for Seats
Fees are fully refundable once confirmed and endorsed by Airports/Fiji Airways sales offices or Reservations agents.

Ancillary Services Refund Process
Pay for Seats / Chargeable Seats                               

Customers are advised to email the customer relations
department using service@fijiairways.com,
with all the relevant ticket and travel details.

 

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