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Fiji Airways Announces Enhanced Customer Service Offerings

Nadi, Fiji (November 9, 2015) - Fiji Airways, Fiji’s National Airline, has announced a number of new customer service offerings including new baggage allowance for Business Customers, increased entertainment options and a dedicated ‘Premium Service Team’ to begin unveiling in December 2015. These enhancements are the next phase of Fiji Airways’ five-year master re-branding plan, which aims to continually improve the passenger experience.
 
From December 2015, Fiji Airways will increase baggage allowance for Business Class Customers. On all flights (except flights to/from the USA), baggage allowance for Business Class will increase from 30kg to 40kg. Further, Tabua Club members travelling in Business Class will be able to take a further 10kg on top on the 40kg allowance, meaning 50kg in total.  

On flights to and from the U.S., the checked baggage allowance for Business Class customers will increase from two (2) to three (3) pieces of luggage. Further, Tabua Club members travelling in Business Class will be able to check one additional piece of luggage, on top of the three-piece (3) allowance, for a total of four (4) checked pieces.

Baggage allowance for Economy class customers will remain at 23kg or one (1) piece when travelling to and from the U.S.
 
Fiji Airways will also offer more entertainment options on the A330 fleet. Passengers are now given a range of 23 movies and 19 TV episodes to choose from and by March 2016, the options on demand will increase to 35 movies and 50 TV episodes. From early 2016, the B737 short-haul fleet with offer wifi-IFE streaming, allowing customers to experience a wide range of movies, TV episodes and music on their personal devices. Business Class customers specifically on the B737 are already enjoying inflight entertainment on iPads offered to them on their flights.
 
In January 2016, Fiji Airways will also introduce a dedicated ‘Premium Service Team’ for the special needs of VIPs, CIPs and Tabua Club Members traveling in Business Class. The responsibilities of this team will include a Meet & Greet Service at Nadi and Suva airports (in Fiji) for Departures and Arrivals, a concierge service, pre-assigned seating and personal assistance for flight connections in Fiji. The ‘Premium Service Team’ enhancement will include a proactive team to contact premium customers before travel, in addition to a dedicated phone number and new uniform, all with the goal of delivering one-on-one individualised service.

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