Contact Us

Fiji Airways worldwide reservations (Fiji)

We are available 24 hours a day to assist you with your flight and Fiji Holidays reservation requirements.

Calling from Fiji: +679 672 0888 or +679 330 4388

Calling from Australia: 1 800 230 150

Calling from New Zealand: 0800 800 178

Calling from the USA and Canada: 1 800 227 4446

Calling from Hong Kong: +852 3192 7568

Calling from Singapore: 800 852 3666

Calling from Malaysia: 1 800 81 8186

reservations@fijiairways.com or for Fiji Holidays holidays@fijiairways.com

If you have an enquiry or need to make a booking for Medical treatment or checks (including a return), please contact us on:

medical@fijiairways.com

oneworld connect

Fiji Airways became the first oneworld connect partner on 05 December 2018.
To provide feedback, comments and suggestions or to make a complaint related to oneworld connect please email owc.service@fijiairways.com

NOTICE TO CUSTOMERS:

From 1st June, 2019, Fiji Airways will introduce a booking fee for bookings made through its Reservations Call Centre and its ticketing offices in Suva and Nadi. However, customers will still be able to conveniently book tickets online through the Fiji Airways website and incur no booking fees. This will enable us to continuously meet and exceed our customers’ expectations via improved infrastructure, service quality and delivery.

Details of the booking fees can be found below:
View the schedule of fees for the following country/territory

Fee per Passenger per Booking
Country	Domestic	International
Fiji	FJD$10	FJD$20
Australia	AUD$10	AUD$20
New Zealand	NZD$10	NZD$20
United States	USD$10	USD$20
United Kingdom	GBP£10	GBP£20
Europe	EUR€10	EUR€20
Singapore	SGD$10	SGD$20

Tabua Club priority reservations

Tabua Club Members only.

Operating hours: 8am to 8pm
After hours service: 8pm to 12am and weekends

Phone: +679 3212-410
Email: service@tabuaclub.com

Fiji Airways sales offices (Fiji)

Prefer to speak to one of business travel reservations staff in person?
We welcome you to visit us at one of the following locations.

Suva Sales Office

Nadi Sales Office

Suva Travel Centre
BSP Life Building
Central Street
Victoria Parade
Suva

Mon to Fri: 08:00 AM - 04:45 PM
Sat: 08:30 AM - 12:30 PM
Sunday and Public Holidays – Closed

Nadi Travel Centre
Arrival Concourse
Nadi Airport.

Mon to Fri: 08:00 AM - 04:45 PM
Sat: 08:30 AM - 12:30 PM
Sunday and Public Holidays – Closed

Sales Offices & Baggage Services (Lost & Found) in other countries

Contact details for sales offices in other countries

Nadi Baggage Services/Lost & Found

E: aobaggage@ats.com.fj
P: +679 672 2777 ext. 2417
M: +679 992 2017

Customer Care & Mishandled Baggage Claim & Refund requests

Your feedback is important to us. Share with us your comments, compliments, and feedback to help us improve our services.

To provide feedback, comments and suggestions or to make a complaint please use this form.

For baggage information please click here.

To submit a mishandled baggage claim for delayed, damaged or lost baggage please use this form.

If you purchased your ticket directly from Fiji Airways through our website or Reservations or via our Sales offices, you can submit a refund request via email to refunds@fijiairways.com with all the relevant ticket and travel details.

If your ticket was purchased through a travel agent – please contact your travel agent directly to arrange a refund.

All refund requests are subject to the rules of the ticketed fare.
The lowest economy fares are non-refundable except for taxes, and the flexible fares are refundable less an admin fee.
Generally, we are unable to calculate your refund amount before processing your claim.

Refund processing time is 10 working days.

If you may wish to speak to us directly, please contact us at +679 672 0777 (option 3) from Monday to Friday, 8am – 5pm (FJ Time).

You can also send your Feedback to:

Email: service@fijiairways.com

or mail it to us:

Customer Care Team,
Fiji Airways Limited,
Maintenance & Administration Centre,
Private Mail Bag, Nadi Airport,
Fiji.

Customers who wish to submit a complaint or comment about Fiji Airways service (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration respectively) may do so by contacting the U.S. Department of Transportation Aviation Consumer Protection Division:

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

Media Queries

Please email all media queries to
media@fijiairways.com

Freight

+679 672 2694
freightres@fijiairways.com

Corporate Office

+679 672 0777
corporate@fijiairways.com

Travellers with Disability

Travellers with disabilities can look forward to a safe and comfortable journey with Fiji Airways; we will be pleased to assist you in any way we can.

We recommend that you notify us at the time of booking; or at least 48 hours prior to your flight; of any special assistance you would like us to provide before, during, or after your flight.

You may contact us on below numbers: