Conditions Of Carriage
Conditions of Carriage
The Conditions of Carriage document provides general information related to booking and flying with Fiji Airways and Fiji Link. It’s important that you familiarize yourself with our general Condition of Carriage prior to booking.
Fiji Airways Conditions of Carriage
Contingency Plan for Lengthy Tarmac Delays
Fiji Airways, in compliance with 14 CFR Part 259, has adopted this contingency plan to mitigate hardships for airline passengers during lengthy tarmac delays. This plan applies to Fiji Airways’s scheduled and public charter flights at large, medium and small hub and non-hub U.S. airports where Fiji Airways operates.
Fiji Airways Contingency Plan for Lengthy Tarmac Delays
Customer Service Plan
Fiji Airways, in compliance with 14 CFR Part 259, has adopted this customer service plan to monitor the effects of irregular flight operations on airline passengers and provide substantive responses to airline passenger complaints within the required timeline. This plan applies to Fiji Airways’s scheduled and public charter flights to large, medium and small hub and non-hub U.S. airports where Fiji Airways operates.
Fiji Airways Customer Service Plan
NOTICE TO CUSTOMERS:
From 1st June, 2019, Fiji Airways will introduce a booking fee for bookings made through its Reservations Call Centre and its ticketing offices in Suva and Nadi. However, customers will still be able to conveniently book tickets online through the Fiji Airways website and incur no booking fees. This will enable us to continuously meet and exceed our customers’ expectations via improved infrastructure, service quality and delivery.
Details of the booking fees can be found below:
View the schedule of fees for the following country/territory
| Fee per Passenger per Booking |
| Country |
Domestic |
International |
| Fiji |
FJD$10 |
FJD$20 |
| Australia |
AUD$10 |
AUD$20 |
| New Zealand |
NZD$10 |
NZD$20 |
| United States |
USD$10 |
USD$20 |
| United Kingdom |
GBP£10 |
GBP£20 |
| Europe |
EUR€10 |
EUR€20 |
| Singapore |
SGD$10 |
SGD$20 |
Tariffs
Tariffs contains the detailed terms and conditions of carriage which have been filed with the relevant governing bodies. Fiji Airways is required to publish these rules for public review. Please select the item of interest, which will open a scanned copy of the filed Tariff conditions.
| Acceptance of Baggage |
FJ-44 |
| Acceptance of Courier Shipments as Baggage |
FJ-52 |
| Administrative Formularize – Passports, Visa and Tourist Cards |
FJ-21 |
| Animals |
FJ-48 |
| Application of Tariff |
FJ-14 |
| Cabin-Seat Baggage and Charges |
FJ-51 |
| Capacity Limitations |
FJ-26 |
| Carriage of Physically Handicapped Passengers |
FJ-16 |
| Checked and Carry-On Baggage |
FJ-50 |
| Conditions and Charges for Acceptance of Special Items |
FJ-45, FJ47 |
| Currency of Payment |
FJ-33 |
| Definitions |
FJ-3,FJ-9 |
| Denied Boarding Compensation |
FJ-37,FJ40-C |
| Denied Boarding Compensation Part II – Departing Canada |
FJ-37,FJ40-C |
| Dogs Trained to Lead the Blind/To Detect explosives/To Assist the Deaf/For Search and Rescue |
FJ-49 |
| Electronic Surveillance of Passengers and Baggage |
FJ-15 |
| Excess Baggage Charges |
FJ-55,FJ-56-A |
| Excess Value Charges for Baggage |
FJ-57 |
| Extension of Credit |
FJ-32 |
| Fares |
FJ-58-FJ-62 |
| Free Baggage Allowance |
FJ-53-FJ54 |
| Group Conditional Reservations from the U.S.A |
FJ-27,FJ-28 |
| Liability of Carriers |
FJ-22,FJ-24 |
| +[N]Navigation Surcharges |
FJ-18-A |
| Passenger Express EN route |
FJ-19 |
| Refunds |
FJ-41,FJ43 |
| Refusal to Transport – Limitations of Carrier |
FJ-17,FJ-18 |
| Reservations |
FJ-25 |
| Revised Routing, Failure to Carry and Missed Connections |
FJ-34,FJ-35 |
| Routings |
FJ-64 |
| Schedules, Delays and Cancellation of Flights |
FJ-36 |
| Standard Format of Electronic Rules |
FJ-10,FJ-13 |
| Stopovers |
FJ-63 |
| Taxes, Surcharges |
FJ-20 |
| Tickets |
FJ-29,FJ-31 |
Related Information
You may also be interested in the following information:
Travel Alerts
Baggage Allowances
Oversized Baggage, Excess Baggage And Charges
Dangerous Goods
Fare Types And Rules
Fiji Visitor Information
Our History
Privacy Policy
Terms Of Use
