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Customer Care 

Your feedback is important to us. Please share with us your comments, compliments, and feedback about your experience. If you query is related to following areas, please follow the links below –

• For Baggage Information
  • Baggage Allowances
  • Prepaid Excess Baggage
  • Excess & Oversize Baggage
  • Damaged/Delayed/Lost Baggage information
  • Submit a Baggage Claim

• Booking Assistance
  • If your travel is within the next 3 days and need immediate assistance with your booking and flight or your query is about new booking, changes to booking, please visit our home page or

Contact our Reservations Department directly for assistance and information.

Fiji Airways worldwide flight reservations (Fiji)
We are available 24 hours a day to assist you with your flight reservation requirements.
Calling from Fiji: +679 672 0888 or +679 330 4388
Calling from Australia: 13 3454 (13 FIJI)
Calling from New Zealand: 0800 800 178
Calling from the USA and Canada: 1 800 227 4446
Calling from Mainland China: 400 120 6268
Calling from Hong Kong: +852 3192 7568
Calling from Singapore: 800 852 3666
Calling from Malaysia: 1 800 81 8186
reservations@fijiairways.com

• Special Travel Needs Information

• Ticket Refund Request 
  • If you purchased your ticket directly with Fiji Airways through our Fiji Airways website or Fiji Airways Reservations or via our Fiji Airways Sales offices, you can submit a refund request with all the relevant ticket and travel details. Submit
  • All refund requests are subject to the rules of the ticketed fare. The lowest economy fares are non-refundable except for taxes, and the flexible fares are refundable less an admin fee. 
  • If your ticket was purchased through a travel agent – please contact your travel agent directly to arrange a refund.

Generally, we are unable to calculate your refund amount before processing your claim. Refund processing time is 10 working days.

• oneworld connect 
  • Fiji Airways proudly became the first oneworld connectpartner on 05 December 2018.
  • Overview of Customer Service & Benefits - oneworld connect
  • To provide feedback, comments and suggestions or to make a complaint related to oneworld connect, please Submit Here

• Compliments/feedback, comments or to make a complaint
  • please submit a Form
    

    In 24 hours (or two days if sent between Friday and Sunday), a Fiji Airways Customer Care Agent will personally reach out to you with an update to your case.
    
    While we will endeavour to resolve your case within five (5) working days, some queries and baggage claims which require further investigation may take longer to resolve. However, you will be kept updated at each stage of your case.
    
    We thank you for your patience during this time.

  • Mail Us
    Customer Care Team,
    Fiji Airways Limited,
    Maintenance & Administration Centre,
    Private Mail Bag, Nadi Airport,
    Fiji.

For our US customers who wish to submit a complaint or comment about Fiji Airways service (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration respectively) may do so by contacting the U.S. Department of Transportation Aviation Consumer Protection Division: 

• Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: 
• For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
• By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
• By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
• On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).

Tabua Club priority reservations

Tabua Club Members only.

Operating hours: 8am to 8pm
After hours service: 8pm to 12am and weekends

Phone: +679 3212-410
Email: service@tabuaclub.com

Media Queries

Please email all media queries to
media@fijiairways.com

Sales Offices & Baggage Services/ Freight

Sales Offices & Baggage Services (Lost & Found) in other countries

Contact details for sales offices in other countries

Fiji Airways sales offices (Fiji)

Prefer to speak to one of business travel reservations staff in person?
We welcome you to visit us at one of the following locations.

Nadi Baggage Services/Lost & Found (Fiji)

E: aobaggage@ats.com.fj
P: +679 672 2777 ext. 2417
M: +679 992 2017

Freight

+679 672 2694
freightres@fijiairways.com

Fiji Airways Corporate Office

Nasoso Rd, Nadi, Fiji Islands

+679 672 0777
corporate@fijiairways.com

Travellers with Disability

Travellers with disabilities can look forward to a safe and comfortable journey with Fiji Airways; we will be pleased to assist you in any way we can.

We recommend that you notify us at the time of booking; or at least 48 hours prior to your flight; of any special assistance you would like us to provide before, during, or after your flight.

You may contact us on below numbers:

Calling from Fiji: +679 672 0888 or +679 330 4388

Calling from Australia: 1 800 230 150

Calling from New Zealand: 0800 800 178

Calling from the USA and Canada: 1 800 227 4446

Calling from Hong Kong: +86 28 6606 5208

You may also email us at reservations@fijiairways.com

Booking Fees (Reservations Call Centre/ticketing offices in Suva and Nadi)

From 1st June, 2019, Fiji Airways will introduce a booking fee for bookings made through its Reservations Call Centre and its ticketing offices in Suva and Nadi. However, customers will still be able to conveniently book tickets online through the Fiji Airways website and incur no booking fees. This will enable us to continuously meet and exceed our customers’ expectations via improved infrastructure, service quality and delivery.

Details of the booking fees can be found below:
View the schedule of fees for the following country/territory