Contact Us

Customer Care 

Your feedback is important to us. Please share with us your comments, compliments, and feedback about your experience. If you query is related to following areas, please follow the links below –

Contact our Reservations Department directly for assistance and information.

Fiji Airways worldwide flight reservations (Fiji)
We are available 24 hours a day to assist you with your flight reservation requirements.
Calling from Fiji: +679 672 0888 or +679 330 4388
Calling from Australia: 1 800 230 150
Calling from New Zealand: 0800 800 178
Calling from the USA and Canada: 1 800 227 4446
Calling from Mainland China: 400 120 6268
Calling from Hong Kong: +852 3192 7568
Calling from Singapore: 800 852 3666
Calling from Malaysia: 1 800 81 8186
reservations@fijiairways.com


Generally, we are unable to calculate your refund amount before processing your claim. Refund processing time is 10 working days.

For our US customers who wish to submit a complaint or comment about Fiji Airways service (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration respectively) may do so by contacting the U.S. Department of Transportation Aviation Consumer Protection Division: 

 

Tabua Club priority reservations

Tabua Club Members only.

Operating hours: 8am to 8pm
After hours service: 8pm to 12am and weekends

Phone: +679 3212-410
Email: service@tabuaclub.com

 

Media Queries

Please email all media queries to
media@fijiairways.com

 

Sales Offices & Baggage Services/ Freight

Sales Offices & Baggage Services (Lost & Found) in other countries

Contact details for sales offices in other countries

 

Fiji Airways sales offices (Fiji)

Prefer to speak to one of business travel reservations staff in person?
We welcome you to visit us at one of the following locations.

Suva Sales Office

Nadi Sales Office

Suva Travel Centre
BSP Life Building
Central Street
Victoria Parade
Suva

Mon to Fri: 08:00 AM - 04:45 PM
Sat: 08:30 AM - 12:30 PM
Sunday and Public Holidays – Closed

Nadi Travel Centre
Arrival Concourse
Nadi Airport.

 

Mon to Fri: 08:00 AM - 04:45 PM
Sat: 08:30 AM - 12:30 PM
Sunday and Public Holidays – Closed

Nadi Baggage Services/Lost & Found (Fiji)

E: aobaggage@ats.com.fj
P: +679 672 2777 ext. 2417
M: +679 992 2017

Freight

+679 672 2694
freightres@fijiairways.com

Fiji Airways Corporate Office

Nasoso Rd, Nadi, Fiji Islands

+679 672 0777
corporate@fijiairways.com

 

Travellers with Disability

Travellers with disabilities can look forward to a safe and comfortable journey with Fiji Airways; we will be pleased to assist you in any way we can.

We recommend that you notify us at the time of booking; or at least 48 hours prior to your flight; of any special assistance you would like us to provide before, during, or after your flight.

You may contact us on below numbers:

Calling from Fiji: +679 672 0888 or +679 330 4388

Calling from Australia: 1 800 230 150

Calling from New Zealand: 0800 800 178

Calling from the USA and Canada: 1 800 227 4446

Calling from Hong Kong: +86 28 6606 5208

You may also email us at reservations@fijiairways.com

 

Booking Fees (Reservations Call Centre/ticketing offices in Suva and Nadi)

From 1st June, 2019, Fiji Airways will introduce a booking fee for bookings made through its Reservations Call Centre and its ticketing offices in Suva and Nadi. However, customers will still be able to conveniently book tickets online through the Fiji Airways website and incur no booking fees. This will enable us to continuously meet and exceed our customers’ expectations via improved infrastructure, service quality and delivery.

Details of the booking fees can be found below:
View the schedule of fees for the following country/territory

Fee per Passenger per Booking
Country  Domestic International
Fiji FJD$10 FJD$20
Australia AUD$10 AUD$20
New Zealand  NZD$10 NZD$20
United States USD$10 USD$20
United Kingdom  GBP£10 GBP£20
Europe EUR€10 EUR€20
Singapore  SGD$10 SGD$20
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