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Fiji Airways’ Actions in Response to COVID-19 Outbreak

9 March 2020 

Since the outbreak of COVID-19, Fiji Airways has taken a number of steps to protect guests and staff. These include measures through enhanced onboard cleaning processes, providing necessary personal protection equipment for staff, and making face-masks and hand sanitisers available on board. Screening processes and onboard procedures for crew have been upgraded in light of the spread of COVID-19 cases. 

Safety and security of guests and staff is paramount for Fiji Airways. Here are a list of actions the airline is taking, to mitigate the risk of spreading the virus, throughout our operations. 

Screening Prior to Boarding 

Guests will be encouraged to use hand sanitisers available at check-in and at the boarding gate (or aircraft door). 

Flights from Hong Kong, Narita and Singapore have these additional measures: 

  • A Special Health Declaration Form that guests are required to answer prior to check in, to confirm their recent travel history
  • 100% temperature scanning conducted for all passengers at these ports before boarding 

Fiji Airways is unable to accept any passengers who do not meet the entry requirements (as published in TIMATIC at the time of departure or various state websites) for Fiji or any other country which is the passenger’s port of final disembarkation. This includes requiring guests to produce medical certificate stating they are fit for travel, as mandated by some states. 

Guests are requested to familiarise themselves with the relevant travel/entry restrictions and requirements of their destinations before embarking on their trip, to avoid disappointment at the airport. These restrictions by countries may change or get updated at short notice, and are beyond the control of the airline. Guests who denied uplift due to these travel restrictions are able to defer travel dates, or retain credit for future use (conditions apply). 

Onboard Cleaning and Safety 

Aircraft cleaning for Hong Kong, Narita, and Singapore ports has been enhanced to ensure all arriving and departing aircraft are sanitised. Fiji Airways already has an existing 23-point checklist for onboard cleaning using industry-grade disinfecting agents before every international flight. All cleaning teams are required to use specifically approved disinfectants which are effective against a broad spectrum of gram negative and positive organisms. 

This disinfectant is also effective against a number of viruses and follows the US Centres for Disease Control and Prevention (CDC) guidelines for disinfection of Commercial Passenger Aircraft. Onboard surfaces being sanitised include seats, seat arm rests, tray tables, bathrooms and galleys, overhead lockers, windows, carts and handles, inflight entertainment screens and remotes, and seat belts. 

All cabin crew on flights to/from Hong Kong, Singapore and Narita wear gloves and face-masks. Face-masks are also made available to all guests. For all other flights, provisional number of gloves, face-masks and hand sanitisers are provided. Onboard announcements have been updated and reinforced, reminding guests to declare travel history and any flu-like symptoms to crew and health officials. Onboard isolation measures have also been reinforced to the crew, for guests who are deemed ‘at-risk’. 

Starting shortly, every Fiji Airways and Fiji Link aircraft will undergo an even deeper sanitisation process through ‘fogging’ once a week.  

Other Actions 

A number of other measures have implemented to mitigate associated risk in response to the COVD-19 outbreak: 

  • Fiji Airways has implemented a temporary suspension on all Staff Duty Travel to Mainland China, Korea and Italy
  • The airline has taken immediate steps to cut capacity on some Hong Kong services over February and March 

Fiji Airways continues to work closely with the Fijian Health Ministry to enforce and further strengthen actions for the safety of guests, staff as well as our home base – Nadi, which is Fiji’s gateway.




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