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one
world connect

About oneworld

oneworld is an alliance of some of the world’s leading airlines, committed to providing the highest level of service and convenience to frequent international travelers. oneworld members include American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines and SriLankan Airlines, and around 30 affiliates.

Fiji Airways joins as the first oneworld connect partner on the 5th of December 2018. As part of oneworld, these airlines:
• Serve more than 1,000 airports in 160 plus territories, with some 14,000 daily departures.
• Carry almost 550 million passengers a year on a combined fleet of 3,500 aircraft.
• Generate some US$ 135 billion annual revenues.

Introducing oneworld connect

The creation of the new oneworld connect membership category provides a new avenue of growth and increased revenue for the oneworld alliance, whilst delivering broader and more numerous customer benefits and an even better smooth, seamless global travel experience for the frequent flyer.

The new oneworld connect brand has been developed for airlines that are sponsored by a oneworld alliance member airline. Eligible customers of the oneworld connect airline will be able to take advantage of benefits offered by their sponsor airline in addition to their own airline and vice versa.

Fiji Airways Sponsor Airlines

As a oneworld connect partner, rather than a full member of the alliance, we will be able to offer a special selection of the regular oneworld services and benefits with the alliance’s airlines that fly to all the places that we feel are most important for our customers. These oneworld connect sponsors for Fiji Airways are:

For any journey which involves a connection between Fiji Airways and any of these four oneworld sponsors, customer will be able to check themselves and their baggage in to their end destination.

Overview of Customer Service & Benefits

From the 5th of December 2018, customers with Emerald, Sapphire or Ruby status in any oneworld® member airline’s frequent flyer programme can use priority check-in desks, where available, when flying in any cabin class on Fiji Airways. While customers with Emerald or Sapphire status in any oneworld® member airline’s frequent flyer programme will also be offered priority boarding when flying on Fiji Airways.

Notes:

  1. Benefits to customers from British Airways, Cathay Pacific and Qantas phased in from 5 December 2018. A date for when these benefits will be applicable to American Airlines customers will be announced in due course.
  2. Tabua Plus cardholders are only entitled to lounge access when booked on booked on FJ marketing/codeshare flight number
  3. Benefits apply when frequent flier customers are booked on their respective airline’s marketing/ codeshare flight number.
  4. Flights operated and marketed by Fiji Link are excluded.
  5. For a list of eligible lounges and customer eligibility, refer to the oneworld connect Lounge Access Summary for full details.

The ability for British Airways Executive Club Members to redeem Avios points on Fiji Airways and for Cathay Pacific Marco Polo Club members to earn or redeem club points or earn status points on Fiji Airways will be available shortly after 5 December 2018, from a date to be announced in due course by the airlines concerned.

For detailed frequent flyer accrual and redemption rules, visit American Airlines, British Airways, Cathay Pacific and / or Qantas websites. For more information visit our Frequently Asked Questions to get answers today.

As oneworld marks its 20th anniversary, the global airline alliance unveils major benefits for customers and airlines

Digital revolution: Customers flying on connecting flights on oneworld airlines to be able to check-in, obtain boarding passes, track baggage, receive flight updates and pay for additional services through their preferred airline’s app or website, progressively from this year.
Even better customer experience: oneworld-branded and managed airport lounges to be rolled out at key airports, offering more space and service
More member airlines: Royal Air Maroc to join in 2020 and Fiji Airways to be fully implemented as first oneworld connect partner next month, increasing the alliance network to 1,100 destinations in 180 territories, with more oneworld connect partners to be signed
Easier corporate sales: New process to speed response to multinational corporations
21st Century brand: New oneworld market positioning unveiled that is fresh, contemporary and more inclusive, reflecting the diversity of the alliance’s member airlines and their customers, with the tagline “Travel Bright” – and including a new website

To provide feedback, comments and suggestions or to make a complaint related to oneworld connect please email owc.service@fijiairways.com

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